Frequently Asked Questions

You can find all of our FAQs here.

Please do let us know if you need answers to questions that are not listed here.

1. This is how it works: From your order to your result
    1. order your test kit online
    2. receive your test kit and detailed instructions in the post
    3. take your sample in the privacy of your own home
    4. post your sample to our courier in Brighton in the provided, addressed box
    5. our courier will ship your sample over to Germany on a Tuesday
    6. after your sample has arrived in our lab, you will get a short email to notify you
    7. your sample will be analysed in our lab in Germany
    8. about 10-12 days after arrival of your sample you will receive your results and an individual explanation by email or postal letter (curently delays are possible due to Brexit and Corona)
    9. questions about your results will be answered by mail or phone
    10. choose a therapist to treat your condition if necessary (NOT part of our service)

Testing for candida and much more: Easy and scientific

2. Is it difficult to take a stool sample?
Admittedly the procedure does not sound very nice, but if you consider that you can take the test in the privacy of your own home and that this might save you from having more invasive investigations, then it does not seem so bad any more. You will get detailed instructions, a hygienic sample jar with a small spoon and a stool collecting strip, which will make the procedure easy and clean.

Stool sample jar with security pack and mouth swab (photo Artomedes)

Stool sample jar with security pack and mouth swab (photo Artomedes)

3. Why do I not get my test results?
It sometimes happens that our customers appear not to have received their test results. In this case their email provider has most likely put our mails into the spam folder. Please be aware that after the arrival of your sample in the lab Ute Allison will email you a notification. Her sender is ute@candidatest.co.uk.

About 10-12 days later the results are due. If you do not receive them, please check your spam folder or email ute@candidatest.co.uk or call us on 0844 330 1909 (weekdays 10 – 13 hours).

4. Tests with Candidatest and more ... cost less than many others. Are they not scientific?
We were quite speechless when we were first asked if our tests are not scientific because our prices are reasonable. The Dr. Hauss Laboratory certainly works to the highest scientific standards but in Germany laboratory prices are controlled by the NHS equivalent insurers. This is the reason that the prices have been stable for the last ten years. In addition Candidatest and more… is run with a strict ‘no gloss’ policy. This means that we have chosen not to spend your money on glossy advertising and brochures but rather to pass on these savings resulting in reasonable test costs and a good, personal, professional service.
5. What guarantee do you give for test quality?

The Dr. Hauss Laboratory, which performs all our tests, is a well-known and accredited laboratory in Germany and performs regular, strict quality controls. All devices and substances used in the microbiological analytic processes are constantly checked and validated. The lab always takes part in mycological inter-laboratory comparisons. Since the introduction of these controls in 2000 this lab has achieved a 100% pass rate each year. In addition to this they are also regularly inspected by the German Public Health Department, Company Physicians and by their professional association. Please see their website https://www.hauss.de/